Forum - Info Center - Eltima Software

Eltima Help Center => Mac Apps => Topic started by: matthewstda on October 28, 2019, 03:52:26 PM

Title: Airy High Memory Usage
Post by: matthewstda on October 28, 2019, 03:52:26 PM
I am having issues trying to download playlists from YouTube, I receive a notice that my iMac Pro has run out of memory and when I look I find that the Airy app is consuming 66GB. I ma downloading the videos using the Is there a limit to the number of videos that can be in a playlist or some other fix to stop this from happening?  Also is there a way to try to re-download the playlist and have Airy skip the videos it managed to download before crashing?
Title: Re: Airy High Memory Usage
Post by: AntonVlasovEltima on November 06, 2019, 01:11:53 PM
We are sorry you have faced inconveniences with our software and we’re eager to help. Please provide the following additional information, so we can take a closer look at this issue:

- What exact playlists do you download? What format do you choose for the downloading videos?
- Where do you download them? (destination) Is it a local drive, flash drive or specific network drive?
- How much time does it take for Airy to consume this much application memory?

You may please send us this information to our support @ eltima . com ( without spaces )