Forum - Info Center - Eltima Software

Eltima Help Center => Mac Apps => Topic started by: oibctl on November 22, 2020, 05:39:18 PM

Title: Unable to Download Youtube Videos Elmedia Pro
Post by: oibctl on November 22, 2020, 05:39:18 PM
Recently I have visited youtube and attempted to download videos.  I cut and paste the url into the browser window, and the video starts to play, but nothing shows up in the "Resource Name" window.  I have the latest version of Elmedia Pro, and my Mac is running Catania 10.15.7 (19H15).  Any help would be great.  Thanks.
Title: Re: Unable to Download Youtube Videos Elmedia Pro
Post by: Karyna Khmeliuk on November 24, 2020, 03:57:38 PM
Our developers are aware of this issue.

Right now, we are ready to offer you the new Airy build for YouTube videos downloading. Please let us know if you are ready to use the new test Airy build.

If you are interested in our offer, please contact us via email support@eltima.com.
Title: Re: Unable to Download Youtube Videos Elmedia Pro
Post by: dmastroluca on December 01, 2020, 06:54:31 PM
I am having the same problem with Videoduke. I contacted support yesterday with no response yet. Can I get a refund on my purchase?
Title: Re: Unable to Download Youtube Videos Elmedia Pro
Post by: AntonVlasovEltima on December 08, 2020, 10:51:20 AM
As for VideoDuke: our team is currently working on the solution. The fix will be available in the next software update very soon. Thank you for your patience in advance.

Recently YouTube service has changed its algorithm that provides a link to a video file. As it is not a bug of our software and is caused by the internal unpredictable behavior of YouTube service, our developers needed a certain time to implement a fix and we are not eligible to issue a refund in such circumstances. Please accept our sincerest apologies regarding this issue. We hope for your kind understanding.