"calendar (null) not found" Pull failed.(Read 4235 times)
"calendar (null) not found" Pull failed. on: September 02, 2013, 10:13:35 PM
I just installed the syncmate product. I added my google account per the instructions.

It worked for the first couple of syncs, but now it's giving me the pull failed error when I try to do incremental syncs. The log is below.

Thanks for your help.

2013-09-02 16:07:31.915 SyncMate[42449:a10f]
Check connections.
2013-09-02 16:07:31.917 SyncMateServer[37798:c07] RestartReminder
2013-09-02 16:07:32.448 SyncMate[42449:a10f]
Start sync service session.
2013-09-02 16:07:32.550 SyncMate[42449:e62f] Beginning a sync session for connection mailto:dennis.fassett@gmail.com (googleConnection)
2013-09-02 16:07:33.261 SyncMate[42449:a10f]
Push Prepare.
2013-09-02 16:07:53.653 SyncMate[42449:a10f]
Starting push phase.
2013-09-02 16:07:54.024 SyncMate[42449:a10f] Direction - This Mac <-> mailto:dennis.fassett@gmail.com
2013-09-02 16:07:54.025 SyncMate[42449:a10f] Events in history - 160
2013-09-02 16:07:56.391 SyncMate[42449:a10f] Del 0 events from mailto:dennis.fassett@gmail.com
2013-09-02 16:07:56.392 SyncMate[42449:a10f] Add 1 events from mailto:dennis.fassett@gmail.com
2013-09-02 16:07:56.392 SyncMate[42449:a10f] Change 63 events from mailto:dennis.fassett@gmail.com
2013-09-02 16:07:56.625 SyncMate[42449:a10f]
Starting pull phase.
2013-09-02 16:07:58.384 SyncMate[42449:7917] Del 9 appoints from MAC
2013-09-02 16:07:58.739 SyncMate[42449:7917] Change 0 appoints from MAC
2013-09-02 16:07:58.739 SyncMate[42449:7917] Add 27 appoints from MAC
2013-09-02 16:07:58.739 SyncMate[42449:7917] calendar (null) not found
2013-09-02 16:07:58.740 SyncMate[42449:a10f] Pull failed.
2013-09-02 16:07:58.800 SyncMate[42449:a10f] Session <ISyncConcreteSession: 0x10be9f750> cancelled. Session cancelled by client
2013-09-02 16:07:58.815 SyncMate[42449:a10f]
Start sync rest plugins
2013-09-02 16:07:58.847 SyncMate[42449:a10f]

Re: "calendar (null) not found" Pull failed. Reply #1 on: September 03, 2013, 10:50:15 AM

Thank you for the provided technical details of the difficulty you've encountered, and sending the diagnostic feedback to our email. Most probably, the issue is related to hanging of Mac OS Sync Service and could be fixed by the correct restart of the driver (http://support.apple.com/kb/TS1627).

For further troubleshooting of the issue, please try to proceed a driver restart following the below steps:

1. Download the specific interface for Sync Service, called iSync. It could be downloaded from:

2. Extract the archive and copy iSync.app to ~/Applications folder.

3. Launch it, Sync Service icon will appear in Mac menu bar.

4. Close all other applications.

5. Hold the Option key on your keyboard and click the Sync menu in Mac menu bar.

6. Choose "Reset Sync Services..." option.

7. Reboot your Mac.

After performing of these steps the sync process should start working without a problem.

If it still fails, please try to manually create an event in Google account, using web interface, and let us know the result.

Thank you.


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