In order to help you resolve the issue, could you kindly provide us with the following additional information via email@example.com
* A screenshot of Elmedia Player 'About' screen;
* A screenshot of 'About this Mac' screen;
* An example of the video file that you have an issue with (please upload it to Dropbox and share the link with us);
* Console log (Go to: ~/Applications/Utilities/Console.app -> All Messages -> choose "Clear Display" and specify "Elmedia Player" in Filters. Then launch Elmedia Player and reproduce the issue. Finally, copy the log into the text editor and send it to us).