I purchased the Elmedia Player Pro 3 weeks ago so I can stream .mkv files to chromecast but it doesn't work, it plays the files on my macbook pro but when I try to connect to chromecast it just disconnects. I've been emailing with support the past 3 weeks & I've tried everything they suggested but nothing works, I've even sent them videos of my screens so they can see the problems for themselves. Now I'm asking for a refund if the player doesn't work & support is telling me I don't meet the requirements for a refund? They want to exchange a license for another of their products which I don't want (I tried Juststream & it caused my macbook to freeze). Can someone help? Thanks.