If the problem still persists, please, supply us with the following information, so that we may take a closer look at the current issue:
1. SyncMate diagnostic report (feedback) from built-it SyncMate tool. Read the instruction on how to send report to technical support:http://wiki.eltima.com/knowledge-base/syncmate/report.html
2. In diagnostic feedback comment, please specify the following:
~ Mac OS version installed on your computer.
~ The exact build of SyncMate (see "About SyncMate" window).
~ Screenshots or description of the error message(s) if you get any.
~ Explanation/steps (anything that would help reproduce the issue).
Thank you in advance.