We are ready to help you and willing to do so very much. Unfortunately, we could not estimate where the root of the problem lies.
I kindly ask you to provide us with more detailed information:
1) Send us the screenshots of SEC tabs.
2) Specify your system's properties.
3) Specify your step-by-step actions, what exactly you do and where, so we can reproduce your actions and see where exactly the problem occurs.
You see, we will use your instructions to reproduce the problem you have encountered when using this product.