I purchased the SyncMate Expert on 4 days ago, in order to sync my Mac running 10.6.8 with my HTC Evo 4g. After repeatedly trying to to sync my itunes as m4p and converting to mp3, I got nothing more than just a disorganized mess of media files - no artist or album information. The only way I could get it to sync in any semblance of order, giving me artist and album information was to mount my phone as a disk and then open up the phone files under music, manually adding the music in new folders under artist and then album. Yesterday, I request a refund from Eltima, letting them know that I din't need the Expert edition if it wouldn't fit my needs. This is the response I got back today:
We are sorry for possible misunderstanding, but I regret to inform you that we are not eligible to approve a refund request if the software was purchased by mistake or on assumption that it does something that it is not intended to do or if there is a functional peculiarity which is mentioned in the User Guide to the software or on the product website.
This could be derived from our Refund Policy on the following page:
The description of "iTunes & Video" plugin on our wiki states that currently SyncMate syncs only the actual media files to Android devices, not the playlists they belong to. The synchronization procedure for Android devices is described in the following wiki article:
Sorry, but we are not eligible to consider a refund in that case as it is not the case of software malfunctioning and approval of such request will violate our Refund Policy.
Hope for your understanding and cooperation. Happy Holidays!
I responded that I have over the years had similar circumstances, with the software company providing the refund in the name of customer service and not fall back on their unreasonable refund policy. Who can read every bit of fine print for every piece of software that they purchase? I will never do business with Eltima again and you should think seriously (after reading all of the fine print about the product you are considering) before doing business with them.