Syncmate keeps crashing while syncing Ical(Read 16517 times)
Syncmate keeps crashing while syncing Ical on: August 12, 2008, 04:11:17 PM
Hello,

I recently downloaded Syncmate and was very happy using it. However after a few times syncing, now the program crashes. I have uninstalles syncmate from device and mac and reinstalled everything. removed profiles, nothing helps. Do you have any idea what the problem can be? I really like the program and would like to continue using it!

I use a HTC diamond with the latest Rom and WM6.1. Mac OSX 10.5.4; Log file you can find in the end of this post, after the statement adding 1409 events, the fans of my macbook pro start to make a lot of noise and then the program crashes.

Thank you very much for your help!

Gersh



Gebouwd 1.4.0.350
BackService versie: 0.4.2b19
Versie USB stuurprogramma: 0.2.4b9
Apparaatplatform PocketPC
Processortype apparaat 2577
Apparaatversie 1308426757
OS versie apparaat 5.2
Modelnaam apparaat HTC Touch Diamond P3700
Versie stuurprogramma: 1, 0, 0, 290

BEGIN SYNCHRONISATIE...
Beginning a sync session...
NEGOTIATING entities to push to the sync engine...
Gebeurtenis 'syncServicePush' met entiteit: com.apple.contacts.Contact voor onderdeel: Contactpersonen
Direction - Mac <-> Mobiel apparaat
Contactpersonen in geschiedenis - 0
Voeg 220 contacten toe vanuit apparaat
Verander 0 contacten op apparaat
Verwijder 0 contacten van apparaat
Gebeurtenis 'syncServicePush' met entiteit: com.apple.contacts.Group voor onderdeel: Contactpersonen
Gebeurtenis 'syncServicePush' met entiteit: com.apple.contacts.Phone Number voor onderdeel: Contactpersonen
Gebeurtenis 'syncServicePush' met entiteit: com.apple.contacts.Email Address voor onderdeel: Contactpersonen
Gebeurtenis 'syncServicePush' met entiteit: com.apple.contacts.Street Address voor onderdeel: Contactpersonen
Gebeurtenis 'syncServicePush' met entiteit: com.apple.contacts.Date voor onderdeel: Contactpersonen
Gebeurtenis 'syncServicePush' met entiteit: com.apple.contacts.Related Name voor onderdeel: Contactpersonen
Gebeurtenis 'syncServicePush' met entiteit: com.apple.contacts.URL voor onderdeel: Contactpersonen
Gebeurtenis 'syncServicePush' met entiteit: com.apple.contacts.IM voor onderdeel: Contactpersonen
Gebeurtenis 'syncServicePush' met entiteit: com.apple.calendars.Calendar voor onderdeel: iCal
Gebeurtenis 'syncServicePush' met entiteit: com.apple.calendars.Event voor onderdeel: iCal
Direction - Mac -> Mobiel apparaat
Gebeurtenissen in geschiedenis - 0
Voeg 1409 gebeurtenissen toe op apparaat



Re: Syncmate keeps crashing while syncing Ical Reply #1 on: August 13, 2008, 08:08:37 AM
Looking in the console i found this, maybe it can be of any help?

thanks for your help!

Gersh

12-08-08 13:08:58 [12 aug 2008] [0x0-0x1c01c].com.Eltima.SyncMate[242] SyncMate(242,0xb02de000) malloc: *** mmap(size=2097152) failed (error code=12)
12-08-08 13:08:58 [12 aug 2008] [0x0-0x1c01c].com.Eltima.SyncMate[242] *** error: can't allocate region
12-08-08 13:08:58 [12 aug 2008] [0x0-0x1c01c].com.Eltima.SyncMate[242] *** set a breakpoint in malloc_error_break to debug
12-08-08 13:08:58 [12 aug 2008] [0x0-0x1c01c].com.Eltima.SyncMate[242] SyncMate(242,0xa07bdfa0) malloc: *** mmap(size=2097152) failed (error code=12)
12-08-08 13:08:58 [12 aug 2008] [0x0-0x1c01c].com.Eltima.SyncMate[242] *** error: can't allocate region
12-08-08 13:08:58 [12 aug 2008] [0x0-0x1c01c].com.Eltima.SyncMate[242] *** set a breakpoint in malloc_error_break to debug
12-08-08 13:09:17 [12 aug 2008] com.apple.launchd[169] ([0x0-0x1c01c].com.Eltima.SyncMate[242]) Exited abnormally: Bus error
12-08-08 13:16:14 [12 aug 2008] [0x0-0x21021].com.Eltima.SyncMate[268] objc[268]: Class FolxCenterImageButtonCell is implemented in both /Applications/SyncMate.app/Contents/PlugIns/sync_calllog.bundle/Contents/MacOS/sync_calllog and /Applications/SyncMate.app/Contents/PlugIns/sync_smsmanager.bundle/Contents/MacOS/sync_smsmanager. Using implementation from /Applications/SyncMate.app/Contents/PlugIns/sync_smsmanager.bundle/Contents/MacOS/sync_smsmanager.
12-08-08 13:16:14 [12 aug 2008] [0x0-0x21021].com.Eltima.SyncMate[268] objc[268]: Class FolxCenterTextFieldCell is implemented in both /Applications/SyncMate.app/Contents/PlugIns/sync_calllog.bundle/Contents/MacOS/sync_calllog and /Applications/SyncMate.app/Contents/PlugIns/sync_smsmanager.bundle/Contents/MacOS/sync_smsmanager. Using implementation from /Applications/SyncMate.app/Contents/PlugIns/sync_smsmanager.bundle/Contents/MacOS/sync_smsmanager.



Re: Syncmate keeps crashing while syncing Ical Reply #2 on: August 15, 2008, 10:23:44 AM
Please try to disable SyncMate plugins one by one to find out which one is causing SyncMate crash. Could you tell us what plugins were selected at the moment of crash?
We also need to know your Mac configuration.



Re: Syncmate keeps crashing while syncing Ical Reply #3 on: August 18, 2008, 11:31:57 AM
Hello,

The selected plugins are contacts and iCal, Device information and the log. When i disable the iCal plugin everything works fine.

My Mac is a 2006 MacbookPro, latest firmware, osx 10.5.4 with all the updates.

Thanks for your help!

Gersh



Re: Syncmate keeps crashing while syncing Ical Reply #4 on: August 19, 2008, 11:18:08 AM
I recommend you to delete the unnecessary events. You have 1409 events. One of the possible reasons of crash may be that you have events of 1800 years.



Re: Syncmate keeps crashing while syncing Ical Reply #5 on: August 20, 2008, 09:53:48 AM
Dear Ann,

I have removed lots of items in iCal. However Syncmate keeps telling it has 1408 items to add to the agenda. That's strange? Well I am gonna do a hard reset on the HTC device this afternoon to check if that helps. I still really like Syncmate and will keep trying to get it work for me!

At the end of this reply you will find some extra information i found in the console. As you can see there is an error in the calendar maybe that is part of the problem?

Thanks for your help!

Gersh


Thread 5 Crashed:
0   libicucore.A.dylib               0x92c55b2a icu::TimeZone::TimeZone(icu::TimeZone const&) + 18
1   libicucore.A.dylib               0x92c55c01 icu::SimpleTimeZone::SimpleTimeZone(icu::SimpleTimeZone const&) + 39
2   libicucore.A.dylib               0x92c55bd2 icu::SimpleTimeZone::clone() const + 36
3   libicucore.A.dylib               0x92c55ba2 icu::OlsonTimeZone::operator=(icu::OlsonTimeZone const&) + 96
4   libicucore.A.dylib               0x92c55ac4 icu::OlsonTimeZone::clone() const + 36
5   libicucore.A.dylib               0x92c54525 icu::TimeZone::createDefault() + 95
6   libicucore.A.dylib               0x92c5444c icu::GregorianCalendar::GregorianCalendar(icu::Locale const&, UErrorCode&) + 32
7   libicucore.A.dylib               0x92c53e16 icu::Calendar::createInstance(icu::TimeZone*, icu::Locale const&, UErrorCode&) + 330
8   libicucore.A.dylib               0x92c5173e ucal_open + 130
9   com.apple.CoreFoundation         0x95da497b __CFCalendarCreateUCalendar + 315
10  com.apple.CoreFoundation         0x95da4a22 __CFCalendarSetupCal + 34
11  com.apple.CoreFoundation         0x95da56eb _CFCalendarDecomposeAbsoluteTimeV + 251
12  com.apple.Foundation             0x9122b161 -[NSCFCalendar components:fromDate:] + 353
13  com.Eltima.sync_ical             0x0d3d9710 -[iCalPlugin FindRecord:in:] + 1159
14  com.Eltima.sync_ical             0x0d3e265f -[iCalPlugin syncServicePush:] + 15143
15  com.Eltima.SyncMate              0x0002923b -[AppDelegate pushSession:forEntityName:] + 827
16  com.Eltima.SyncMate              0x00003923 -[SyncIt _negotiateChangesToPush] + 468
17  com.Eltima.SyncMate              0x000034a2 -[SyncIt syncIt] + 716
18  com.Eltima.SyncMate              0x0002bd2f -[AppDelegate _sync] + 2233
19  com.apple.Foundation             0x91153f1d -[NSThread main] + 45
20  com.apple.Foundation             0x91153ac4 __NSThread__main__ + 308
21  libSystem.B.dylib                0x959106f5 _pthread_start + 321
22  libSystem.B.dylib                0x959105b2 thread_start + 34



Re: Syncmate keeps crashing while syncing Ical Reply #6 on: August 20, 2008, 11:48:28 AM
Thank you for your report. If it is possible, please send us your calendar backup (the calendar configured for syncing) for investigation. Send it to support@eltima.com. Please also let us know the time zone set on your Mac and on the mobile device and your Mac configuration.



Re: Syncmate keeps crashing while syncing Ical Reply #7 on: September 16, 2008, 02:47:39 AM
Hi guys,

As there seem to be no answers to this, I assume it is still an issue.

I don't know if this helps, but here goes.   I did a bit of digging and found that Sync Services on the Mac uses something called the Truth, which is the central point of reference for Sync Services.   (All sorts of fun to be had here, e.g. your Mac can't handle the Truth - and for 5 points the movie was...?)  ;D

Anyway, moving on.   I'd suggest you backup your Mac and your WM6, then decide who knows the real truth: iCal or your WM6's Calendar/Contacts.   If you think you want to keep your device's version of events, delete your iCal files (~/Library/Application Support/iCal).   Otherwise, delete your pim.vol on your device.   Then, as the Truth doesn't know the truth (sorry, couldn't resist  ;D), you need to delete your Sync Services.   WARNING!!   This is serious stuff!   Your Sync Services folder contains syncing information about ALL your devices and the data that you sync with them.   If you delete this folder all your data syncing and devices set up will also be reset, leaving you with an "as new" SyncMate, as well as iSync and anything else that uses Sync Services!  (Don't worry too much though, the Sync Services folder gets recreated as new!)

Still want to carry on?   I only sync Address Book (WM6 -> Mac one way only, for now!) and iCal (both ways), so I don't care about blowing away Sync Services files.   Here's how you do it: delete ~/Library/Application Support/SyncServices/Local.   Voilà!   Now you can make the Truth what you want it to be...  OK OK, I'll stop now!...  ;D
« Last Edit: September 16, 2008, 02:50:24 AM by belovedra »



Re: Syncmate keeps crashing while syncing Ical Reply #8 on: September 16, 2008, 10:56:14 AM
We really appreciate your suggestions  :)
In general, your solution is right but there is also an easier way: define where are the right events, delete all the incorrect events, press Reset History in the appropriate plugin (iCal if we work with Calendar) and Sync. In that case SyncMate will just transfer the events from one device to another.



Re: Syncmate keeps crashing while syncing Ical Reply #9 on: April 07, 2009, 06:22:08 AM
yes i recommended you to delete also unnecessary events.you have a 1408 events, it is too many for me.
« Last Edit: July 21, 2009, 10:18:37 AM by Maria »



Syncmate keeps crashing while syncing Ical Reply #10 on: July 18, 2009, 09:47:23 AM
I just got a 30G iPod photo and Im having a hard time getting iCal and the iPod to sync correctly.  When I open calendars on the iPod, my information looks nothing like it does in iCal.  When I pull up events on a particular date, it will show multiple identicle events for the same event.  Ive erased iCal events and started over but the same thing happens.  This is getting frustrating.



Re: Syncmate keeps crashing while syncing Ical Reply #11 on: July 31, 2009, 02:43:36 PM
Unfortunately SyncMate in not compatible with iPod.
I am not sure if we will add iPhone/iPod support, however I would like to recommend you to subscribe to our RSS feed to be first to know about SyncMate updates:
http://mac.eltima.com/rss/en-syncmate.rss



 

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