Please note that the first connection should be established via USB in order to install SyncMate driver on the mobile device. Normally SyncMate driver installation will pop up on your mobile device as soon as you attach it to your Mac. If it doesn't happen please check the following:
- Please make sure that Mac firewall doesn't block the connection and PDA firewall doesn't blocks driver installation. So look through PDA and your Mac settings.
System Preferences -> Security/Sharing (Internet and Network)-> Firewall -> Allow All Incoming Connections.
- If you are using Windows Mobile 6, we recommend to enable "Advanced network functionality". To do this, on your device go to: Start -> Settings -> Connections -> USB to PC.
- Please, switch your mobile to a device mode. As you perhaps know the mobile phone can be detected by Mac in two modes: as a drive with folders or as a device (available for syncing). The mode which is to be enabled is called RNDIS or Active Sync Mode (differs depending on the device model).
START > PROGRAMS > ACTIVE SYNC > MENU > CONNECTIONS > check box "SYNCHRONIZE ALL PCs USING THIS CONNECTION > drop down list USB
- Please follow System Preferences -> Sharing -> Internet Sharing. If "USB Ethernet (en1)" or "Win mobile device" option is enabled please uncheck it. Then restart your Mac.
I hope you have the latest version? Version 1.4 (Build 22.214.171.1247)
To download the new version (build), please visit: http://www.eltima.com/download/syncmate.dmg
NOTE: to upgrade, first uninstall the current build (from Mac and device), reboot the both and install the new build.
If the problem persists please let us know. What is your device and Mac platform versions? Please write to email@example.com