We are more than eager to get the details from you on how this problem can be reproduced. Our testers checked you registration keys and confirm that they are valid. I kindly ask you to send us the installation file of your application for investigation.
We will be able to answer to your call during business hours of CET (Central European time) which is GMT + 1 hour. You will be offered to leave a voice mail beyond these hours. Please, note that Note, that we are ready to call back if you have sales questions concerning pricing, licensing and orders. Technical support inquiries including lost serial number issues are not administered by phone, and must be directed via email: mailto:firstname.lastname@example.org