Syncmate and Snow Leopard(Read 66065 times)
Re: Syncmate and Snow Leopard Reply #20 on: September 12, 2009, 12:28:14 PM
Hi -- after a bit of mucking about I seem to be back on track with SyncMate, so thank you for your help.

It's *possible* that a reinstall of LittleSnitch made the difference, but for reference I continued to experience the RAPI error *after* the reinstall from scratch and only changing the WindowsMobile interface on the Mac from "DHCP with Manual Address" to "DHCP" seems to have cleared things up entirely.

Thanks again for the documentation on the blog -- the only confusing part is which DHCP specification to use, so you might want to consider tidying that part of the explanation up?

jon



Re: Syncmate and Snow Leopard Reply #21 on: September 12, 2009, 12:36:40 PM
Actually, just in case it helps anyone else, here's exactly what I did to get SyncMate working again with a HTC Touch MDA (T-Mobile branded version):

1. On phone:
     - Uninstall SyncMate (Start > Settings > System > Remove Programs
     - Clear memory entirely (Start > Settings > System > Clear Storage)
        [Note: you will lose *everything* when you do this]
     - Restart
     - Set owner information (Start > Settings > Personal > Owner Information)
2. On Mac:
     - (re)Download latest version of SyncMate
     - Use Uninstaller on the downloaded DMG file
     - Restart
     - Run Installer on downloaded DMG file
     - Change network settings to DHCP (System Preferences > Network > Windows Mobile device)
        [Note: was originally set to DHCP with manual address]
3. Sync
     - Start up SyncMate
     - Click "Add Connection" and pick "USB"
     - Connect HTC Touch and see if it finally picks up the phone without the RAPI error

That seems to have done it for me



Re: Syncmate and Snow Leopard Reply #22 on: September 13, 2009, 02:09:57 PM
Anyone any idea why my 2 Windows Mobile phones are just not recognised at all in Snow?  Just no connection detected at all.
Both work perfectly on Leopard 10.5.8.



Re: Syncmate and Snow Leopard Reply #23 on: September 15, 2009, 11:26:42 AM
If you still experience any problems connecting SyncMate under Snow Leopard, please, make sure to check this article: http://wiki.eltima.com/knowledge-base/syncmate/syncmate-and-snowleopard.html

If the problem persists please write to support@eltima.com and send SyncMate Activity log during connection.



Re: Syncmate and Snow Leopard Reply #24 on: September 18, 2009, 09:11:30 AM
I made a new install of snow leopard and all is ok.



Re: Syncmate and Snow Leopard Reply #25 on: September 19, 2009, 07:27:43 PM
Got it working again, with Snow Leopard, finally, by uninstalling from latest DMG, uninstalling driver from phone, reinstalling from latest dmg, then changing the network settings on the Mac for the Windows Mobile to DHCP, this fixed it all, even have syncd my partners Nokia via Bluetooth ok, set up a separate group in address book for her.



Re: Syncmate and Snow Leopard Reply #26 on: October 15, 2009, 09:25:33 PM
Unable to sync:  entourage 2008 and ical
running snow leopard and the latest syncmate build...tech support hasn't responded...please help...I've uninstalled and reinstalled...followed all the help in the forums...I think I'm special...

Build 2.4.0.856
BackService version: 0.4.2b31
USB driver version: 0.2.4b14
Device platform PocketPC
Device CpuType 2577
Device Version 1308885509
Device OS Version 5.2
Device ModelName RAPH800
Cant connect to Pocket (Bad Password)
Device platform PocketPC
Device CpuType 2577
Device Version 1308885509
Device OS Version 5.2
Device ModelName RAPH800
Pocket driver version: 2, 0, 0, 327
Device platform PocketPC
Device CpuType 2577
Device Version 1308885509
Device OS Version 5.2
Device ModelName RAPH800
Cant connect to Pocket (Bad Password)
Device platform PocketPC
Device CpuType 2577
Device Version 1308885509
Device OS Version 5.2
Device ModelName RAPH800
Cant connect to Pocket (Bad Password)
Device platform PocketPC
Device CpuType 2577
Device Version 1308885509
Device OS Version 5.2
Device ModelName RAPH800
Pocket driver version: 2, 0, 0, 327


BEGIN SYNCING...

Check connections.


Start sync service session.
Beginning a sync session for connection Todd Holthaus (PocketConnection)
Timed out trying to create a Sync Session
Push for connection Todd Holthaus (PocketConnection) failed.
Start sync session failed.

Start sync rest plugins

END SYNCING


Device platform PocketPC
Device CpuType 2577
Device Version 1308885509
Device OS Version 5.2
Device ModelName RAPH800
Cant connect to Pocket (Bad Password)
Device platform PocketPC
Device CpuType 2577
Device Version 1308885509
Device OS Version 5.2
Device ModelName RAPH800
Pocket driver version: 2, 0, 0, 327



Re: Syncmate and Snow Leopard Reply #27 on: October 16, 2009, 10:18:57 AM
According to the log synchronization service fails. Please make sure that Sync Service is enabled.
Follow: Launch iSync (in Applications) - Preferences - Enable Sync Service

What is your mobile device OS version?
Is your mobile device password protected?



Re: Syncmate and Snow Leopard Reply #28 on: October 16, 2009, 02:23:59 PM
I have discovered that it's 64 bit that is causing me the problem.  If I run Snow in 32 bit, then Syncmate works perfectly as it did in Leo, but 64 bit is an absolute no-no.
Is it just me, or is the Syncmate driver not 64 bit compatible?



Re: Syncmate and Snow Leopard Reply #29 on: October 18, 2009, 07:31:31 PM
I cannot even get SyncMate to install properly (Snow Leopard 10.6.1):
When invoking SyncMate for the first time, there is a message that a Driver
needs to be installed and I may have to provide my password. After this, SyncMate
just sits there and does nothing any more - only a Force Quit gets rid of it again.




Re: Syncmate and Snow Leopard Reply #30 on: October 19, 2009, 10:53:25 AM
Try to do the following:
1. Reboot your Mac;
2. Disable all USB devices (of course except keyboard and mouse);
3. Reinstall SyncMate (first uninstall it using the uninstaller, than download and install the latest build: http://mac.eltima.com/download/syncmate.dmg)
4. If the problem persists please send us system log messages during connection.

To find System.log please follow Applications -> Utilities -> Console - Launch. Choose System log, clear it (tool bar button - Clear Display), connect your mobile device and send us the messages from system log.



Re: Syncmate and Snow Leopard Reply #31 on: November 30, 2009, 09:39:14 PM
I seem to also be stuck with this, tried all of the above.. I can't even get the CAB file client onto my mobile. I cant find it in the file system on my Snow Leopard to manually install it.

My syncopate logs are as follows:

Build 2.4.0.868
BackService version: 0.4.2b31
USB driver version: 0.2.4b14
Could not find image named 'BluetoothFileExchange'.

Please advise :)



Re: Syncmate and Snow Leopard Reply #32 on: December 01, 2009, 09:32:42 AM
1. Please make sure to check this article: http://wiki.eltima.com/knowledge-base/syncmate/connection-problems.html

2. If the problem persists please send us SyncMate Activity log and system log messages during connection.

To find System.log please follow Applications -> Utilities -> Console - Launch. Choose System log, clear it (tool bar button - Clear Display), connect your mobile device and send us the messages from system log.

3. Let us know your mobile device model.



Re: Syncmate and Snow Leopard Reply #33 on: February 26, 2010, 10:19:15 AM
I have a problem again with my O2 PDA and my new macbook pro. Syncmate will open but when it establishes connection with the phone it shuts down.



Re: Syncmate and Snow Leopard Reply #34 on: February 26, 2010, 03:27:06 PM
I have a problem again with my O2 PDA and my new macbook pro. Syncmate will open but when it establishes connection with the phone it shuts down.
Please, provide the following:

1. Mac OS version installed on your computer

2. Crash log, if SyncMate crashes on your computer



Syncmate and Snow Leopard Reply #35 on: April 29, 2010, 08:40:49 AM
Hi everybody

I'm newbie here & I wanna post a simple question.

There's a config option (showed or hidden) to manage automatic startup of SyncMate on Snow Leopard.

I can sync my devices with no particular issues, but I'm tired of shut program any time Snow Leopard boot.

Maybe I've done something wrong (?) .... or I'm not so excited to understand a way to resolve my needs :-((

Any help is appreciated.

Nello



Re: Syncmate and Snow Leopard Reply #36 on: April 29, 2010, 02:20:08 PM
There's a config option (showed or hidden) to manage automatic startup of SyncMate on Snow Leopard.

I can sync my devices with no particular issues, but I'm tired of shut program any time Snow Leopard boot.

If you've somehow enabled automatic launching of SyncMate at login, please, do as follows:

- right-click SyncMate icon in the Dock, select Options from the shortcut menu and uncheck "Open at login" item

or

- go to Apple menu -> System Preferences -> Accounts -> Login options -> highlight your account -> Login Items -> if there is SyncMate on the list, select it and click "-" button.

If you refer to SyncMate pop ups telling you it is time to sync, please, uncheck "Remind me to sync every ..." checkbox in SyncMate Preferences: http://wiki.eltima.com/user-guides/syncmate-mac-os/main-menu.html



Re: Syncmate and Snow Leopard Reply #37 on: June 13, 2010, 02:53:34 PM
Ik recently bought a new Imac i7 with 10.6.3. I used to have a MAC with 10.5 on which syncmate ran fluently.
With Time Machine I transferred everything to my new Imac, including Syncmate, but it doensn't  work anymore......
I tried to uninstall & re install again but no......

I'm trying to Sync a Nokia 6303 with Ical.

The message I'm getting in the activity log is:
BEGIN SYNCING...

Check connections.


Start sync service session.
Registering the client for the first time...
Beginning a sync session for connection Boss6303 (series40Connection)

Sync restarted.

Push Prepare.
getAppointsChanges failed for connection "Boss6303" (series40Connection)
Prepare Push failed.
Session <ISyncConcreteSession: 0x12a2e50> cancelled. Session cancelled by client

Start sync rest plugins

END SYNCING


Thanks for your help



Re: Syncmate and Snow Leopard Reply #38 on: June 14, 2010, 05:13:44 PM
Ik recently bought a new Imac i7 with 10.6.3.
Are you running Mac OS 10.6 in 32-bit or 64-bit kernel mode?

« Last Edit: June 14, 2010, 05:16:06 PM by Travis »



Re: Syncmate and Snow Leopard Reply #39 on: June 15, 2010, 01:49:42 PM
I'm running OS 10.6.3 in default, I guess that's 32-bit..
Thanks



 

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